We implement Gorgias to cut response times and ticket volume. Full setup, chat and channel integration, AI agent training, and clean workflows tied to Shopify or Adobe Commerce, and the POS system of your choice. Ongoing audits, reporting, and team training keep CSAT rising.
I've had the pleasure of working with Blue Badger across several roles and multiple companies, and each time they've delivered incredible service. Everyone on the team is exceptionally collaborative and responsive from the project managers all the way up to the owners. Their team consistently excels at bridging the gap between technical expertise and business operations, making them an invaluable partner I can trust.
In the four years I’ve worked with Blue Badger, their service has been unmatched. I've collaborated with multiple agencies, and Blue Badger stands out for consistently delivering value and the best experience through outstanding support and proactive A/B testing to optimize our store. They’ve supported us through Magento 1 and Magento 2 and helped us exceed our business objectives each year. Thanks so much for your help!
As I step into my new role at Trinite Solutions, I am looking forward to continuing my relationship with Blue Badger and collaborating on many Shopify projects.
I’ve worked closely with Jonathan and the Blue Badger team across companies because they’re genuinely great at understanding our people and processes. They’re experts at bridging the technical integrations with the practical needs of our teams, like when they implemented our highly successful BOPIS solution. What sets them apart is their ability to listen, build consensus, and spearhead the change management process.
I've had the pleasure of working with Blue Badger across several roles and multiple companies, and each time they've delivered incredible service. Everyone on the team is exceptionally collaborative and responsive from the project managers all the way up to the owners. Their team consistently excels at bridging the gap between technical expertise and business operations, making them an invaluable partner I can trust.
In the four years I’ve worked with Blue Badger, their service has been unmatched. I've collaborated with multiple agencies, and Blue Badger stands out for consistently delivering value and the best experience through outstanding support and proactive A/B testing to optimize our store. They’ve supported us through Magento 1 and Magento 2 and helped us exceed our business objectives each year. Thanks so much for your help!
As I step into my new role at Trinite Solutions, I am looking forward to continuing my relationship with Blue Badger and collaborating on many Shopify projects.
I’ve worked closely with Jonathan and the Blue Badger team across companies because they’re genuinely great at understanding our people and processes. They’re experts at bridging the technical integrations with the practical needs of our teams, like when they implemented our highly successful BOPIS solution. What sets them apart is their ability to listen, build consensus, and spearhead the change management process.
At Blue Badger, our team of developers and marketers have a wide range of knowledge across a variety of ecommerce platforms like Shopify and Adobe Commerce/Magento. In addition, our skills with tools like Klayvio and Noibu put us in the ideal position to help you integrate your ecommerce tech stack with Gorgias.
From initial integration and setup to building and maintaining your flows and automations, we’re available to help with all aspects of AI-powered CX and positioning your ecommerce business to become as efficient as possible–saving you valuable time and resources.
Learn more about our Gorgias agency services:
Gorgias is a platform developed to be your central hub for customer service activities–such as live chat, email, help desk, help center, workflow/automation management, customer data and timeline storage, and more.
With Gorgias, you can automate up to 60% of your customer support work so that your team can spend more time handling the more complicated escalations and less time responding to frequent “Where is my order”-related questions. Leveraging AI, Gorgias responds to common customer inquiries in your brand voice, organizes and prioritizes tickets, and performs certain actions for shoppers, such as updating order information or changing shipping details.
Gorgias integrates directly with many major ecommerce platforms such as Shopify, Magento, WooCommerce, and BigCommerce so that you can access customer orders, profiles, and other information directly from the tools to provide your customers with the most personalized and detailed customer service experience possible. It also integrates with 100+ other apps for even deeper connections between your entire ecommerce tech stack.
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