The Case for AI and Automation in Customer Service
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Gorgias
Key Gorgias Platform Features
Helpdesk uses your ecommerce platform data to personalize messages and speed up resolution time.
Multi-store connections
Perform actions like order edits and refunds directly inside your ecommerce platform.
Automate your most common tasks so your CX team can focus on complicated issues and VIP clients.
Intent and sentiment detection
AI chat agents are trained on your helpdesk material and brand voice to offer customer support 24/7/365.
Ticketing system connects social media, support email, and phone numbers
Use macros to create templates, including custom data variables
Support and revenue analytics
Auto responder can combine rules and macros for highly personalized answers.
Integration with top ecommerce platforms like Shopify and Magento
100+ app integrations with tools such as Klayvio, Office365, Attentive, and more.
Blue Badger Agency Services
At Blue Badger, our team of developers and marketers have a wide range of knowledge across a variety of ecommerce platforms like Shopify and Adobe Commerce/Magento. In addition, our skills with tools like Klayvio and Noibu put us in the ideal position to help you integrate your ecommerce tech stack with Gorgias.
From initial integration and setup to building and maintaining your flows and automations, we’re available to help with all aspects of AI-powered CX and positioning your ecommerce business to become as efficient as possible–saving you valuable time and resources.
Learn more about our Gorgias agency services:
Gorgias Implementation & Maintenance
Elevate your customer support experience
Ready to automate your CX with Gorgias?
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