Power Your CX With Gorgias AI Agents and Automation
Gorgias is a platform developed to be your central hub for customer service activities–such as live chat, email, help desk, help center, workflow/automation management, customer data and timeline storage, and more.
With Gorgias, you can automate up to 60% of your customer support work so that your team can spend more time handling the more complicated escalations and less time responding to frequent “Where is my order”-related questions. Leveraging AI, Gorgias responds to common customer inquiries in your brand voice, organizes and prioritizes tickets, and performs certain actions for shoppers, such as updating order information or changing shipping details.
Gorgias integrates directly with many major ecommerce platforms such as Shopify, Magento, WooCommerce, and BigCommerce so that you can access customer orders, profiles, and other information directly from the tools to provide your customers with the most personalized and detailed customer service experience possible. It also integrates with 100+ other apps for even deeper connections between your entire ecommerce tech stack.
